Return Policy
General Terms
Please contact us by e-mail or phone prior to shipping goods back to us.
- Headshots offers a 14-day refund and a 21-day exchange opportunity for most merchandise
purchased.
- Returnable items can be brought in at any one of our stores or shipped back by mail.
- All items considered for exchange or refund must be returned in "as new" condition, complete with all packaging
materials. After 21 days all merchandise is considered used and may be considered for trade-in purposes only.
- Your shipment should be checked upon receipt. Any shortage or damage should be reported within 10 days.
- The original receipt must accompany all merchandise to be considered for adjustment and warranty claims.
All returns are subject to inspection and Headshots reserves the right to refuse any merchandise.
- We do not accept for refund or exchange the following products:
- open software
- film
- chemistry
- non-stocked special order items
- Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping
cost if the return is a result of our error.
- Henry's gift cards cannot be redeemed for cash.
This Return Policy does not apply to goods purchased via on-line auction.
Headshots Return Policy for Apple Products
- AppleCare extended warranty is available for purchase at any time while the product is covered by the one-year limited warranty.
AppleCare extends the phone and warranty support for your Apple computer for up to three years and your Apple ipod's service
and support for up to two years.
- Please note that only unopened, factory sealed merchandise can be considered for refund or exchange. If you require service
for a defective product please contact Apple support at http://www.apple.com/ca/support/
or AppleCare support at 1-800-263-3394.
- Since defects do occur upon occasion, defective products only may be returned for credit or for replacement. The product
returned for credit or replacement must be defective upon receipt or upon first installation (DOA).
- Qualifying DOA symptoms are strictly limited to the following. If you are uncertain about whether a product should be considered
DOA, consult Apple Customer Relations. All Apple computers brought to Headshots for repair will be forwarded to our Authorized
Apple service facility.
- There are no signs of power, such as illuminated indicator lights or displays, fan or hard disk sounds, or a startup chime.
- The product does not start up, even from a system CD (if applicable).
- The product does not appear to function because the screen remains black or gray.
- Please note that only Apple can service, replace or repair iPod product. Any defective (or DOA) ipod product must be returned
to Apple directly through the above support link.
Shipping Address:
The shipping address for returned items is:
Headshots - Returns
119 Church St.
Toronto, ON
M5C 2G5
Canada