Terms and Conditions
REPORT SHORTAGES OR DAMAGE IMMEDIATELY TO AVOID DAMAGE CHARGES
Security and Payment
"The Lessee", as the named client in the header of this rental contract, once signed, has accepted the equipment described from Headshots Rentals, (hereinafter "Headshots"), a division of Cranbrook Glen Enterprises Ltd., during the stated rental period, and acknowledges the equipment is in good condition for rental. Rental rates, as stated, are hereby agreed upon by both parties, and The Lessee agrees to pay, as invoiced, for equipment rented on this contract.
All rentals are subject to a deposit equivalent to the full replacement value of the equipment unless an account has been established and/or proof of sufficient insurance is presented, naming Headshots as both "Specified Named Insured" and "Loss Payee". Insurance coverage must be equal to or exceed the value of the equipment rented. Deposit in no way suggests or implies transfer of ownership or title. Title to all equipment remains in Headshots and may not be given, assigned, loaned or leveraged in any way.
Application for an account must be made two (2) weeks in advance. In lieu of an open account, all deposits must be made using a valid and accepted credit card. We do not accept cash, debit, pre-loaded debit or credit cards, cheques, money orders, or any other financial instrument for deposits.
All rentals are subject to HST (13%), regardless of where The Lessee resides. Non-Canadians are responsible for recovery of taxes. We require photo ID for all non-account rentals, which must be valid. We will make a copy of this information for use during the duration of this contract, after which it will be destroyed, as per the privacy laws of Ontario and Canada. Frequent renters should expect to present ID for each rental. Valid ID includes Driver’s License, Ontario Photo Card (or similar valid card from any Province of Canada), valid Passport. We do not accept ID that does not show the renters image and current address.
All C.O.D. orders must be paid in full upon return, as soon as a full inspection of the returned equipment is made. If you require or demand settlement upon return, you will be asked to wait 30-90 minutes until staff are able to properly inspect the equipment. Once the equipment is returned, the contract is considered closed, but not settled. Depending on workload and staffing, Headshots reserves the right to stage the final inspection of returned rental equipment later than this, and will mail you a final paid invoice. Once inspected, you may choose to settle your invoice using the deposit credit card, or another electronic payment instrument, or cash, but we do not accept cheques, money orders, drafts, certified cheques or other financial instruments. If no other arrangements have been made, we will process the charges to the deposit credit card. Your signature on the face of this contract, gives your consent to charge rental, loss, or repair fees to your card.
Loss or Damage
The Lessee is responsible for any loss or damage due to accident, negligence, theft, improper installation, improper handling, and/or operation of all equipment, at full replacement cost, as determined solely by Headshots. It is strongly suggested that you inspect all equipment before signing this contract. The Lessee is responsible for the equipment being returned in the same condition as it was rented. Removal of any tags, labels, or other identifying marks will result in a $20.00 charge per item. Any loss or damage to the equipment will result in the forfeit of The Lessee's deposit plus additional charges for repairs, and possibly rentals. Replacement costs to be determined by The Lessor, solely, and The Lessor does not accept used or similar age equipment to replace lost or damage equipment. Insurance is STRONGLY recommended and we are happy to provide suggested agents for competitive rates.
Rental agreements are closed subject to audit. Shortages or damage uncovered during audit will be charged against account, or collateral credit card. Presentation of an invoice or bill upon return DOES NOT constitute conclusion of Terms and Conditions of the contract.
Shortages, damage in transit, or malfunctioning equipment MUST BE REPORTED BY THE LESSEE WHEN FOUND. Equipment returned damaged, short items noted on the contract, malfunctioning or not functioning will be deemed to have been damaged by the Lessee and repair plus rental charges will apply. Contact our office and leave a voicemail message as soon as damage or shortage is discovered. All messages are time and date stamped and will serve to indicate when the damage was identified.
Rental Rates and Times
- Rates are based on a 24-hour period that commences with the receipt of goods.
- Failure to return equipment when noted on the contract AND failure to contact Headshots to request an extension will result in late charges equal to twice the daily rate for all items on the contract, each day until returned in full.
- Contracts closed but not fully inspected DO NOT incur additional charges, unless loss or damage is discovered. See Loss or Damage above.
- Weekend rates are charged as ONE DAY for rentals delivered or picked up AFTER 3:00pm Friday and returned BEFORE NOON the following Monday. This includes Saturday pick-ups.
- Late returns incur additional charges of ½ day as soon as they are late, and additional full day charges until returned.
Early pick-ups MAY be subject to additional charges, at the sole discretion of Headshots.
- Weekly rates are charged as either 3 or 4 days, depending on the equipment, and entitle the renter to possession of the equipment for a 7 day period.
- Longer rentals quoted individually. Please call for a quote.
NO EQUIPMENT MAY BE TRANSPORTED OUTSIDE OF THE PROVINCE OF ONTARIO WITHOUT EXPRESS WRITTEN PERMISSION OF HEADSHOTS MANAGEMENT. In the event that equipment is removed from Ontario, future rental privileges will be denied. Headshots reserves the right to decline any rental known to be leaving Ontario or Canada.
Headshots reserves the right to terminate any contract and demand immediate return of the equipment. Failure of The Lessee to do so will be considered illegal possession of the equipment and prompt legal and civil actions may ensue. The Lessee with be liable for all legal and administrative costs associated with recovery of the equipment, plus rental fees and damage costs.
All accounts are net 30 days from invoice date, unless specific arrangements have been made with Management prior to the rental.
Purchase order numbers and/or Job numbers will be noted by Headshots, if they are provided to us. Failure of The Lessee to produce, quote or otherwise provide such a reference number does not constitute a waiver of The Lessee's obligation to the charges incurred on any rental contract.